Free Delivery. Order $100 or More

FAQ

  1. How much are your shipping costs?
  2. Do you ship all over Australia?
  3. Do you ship internationally?
  4. I want to send a gift to a friend in Australia, is that ok?
  5. How long will it take before I receive my order?
  6. Do I need to be at home to receive my order?
  7. How can I pay for my purchases?
  8. Can you wrap my present and include a message with each gift?
  9. Can I send gifts to multiple addresses?
  10. What is your refund or return policy?
  11. The item I received is damaged or faulty, what should I do?
  12. I need some more help selecting the right gift?
  13. I have a question that was not answered here, what should I do?

1. How much are your shipping costs?

We deliver Australia wide using Australia Post eParcel Express or eParcel Regular. The size and weight of your order determines which service we use. A flat rate of $9.99 applies to each order. Orders totaling over $100 going to a single address and using regular delivery will be free of any delivery charges however where an item is bulky, heavy or going to a remote location, an additional freight charge may apply. This charge will be invoiced after purchase and in consultation with our freight forwarder. Please contact the store on 02-98172998 if you are unsure about these conditions.

2. Do you ship all over Australia?

Yes, we are able to ship anywhere in Australia.

3. Do you ship internationally?

No, at this time we only ship within Australia but we are happy to assist our international customers who wish to send gifts to friends and relatives throughout Australia.

4. I want to send a gift to a friend in Australia, is that ok?

Absolutely! We have many customers who live overseas and all around Australia and we are happy to send gifts to relatives and friends, gift wrapped with your personal message. It's almost like you were handing them the gift in person.

5. How long will it take before I receive my order?

We deliver Australia wide using Australia Post eParcel Express or eParcel Regular. The size and weight of your order determines which service we use. A flat rate of $9.99 applies to each order, however orders totalling over $100 going to a single address will be free of any delivery charges.

Deliveries to most capital cities are usually next business day, however during peak times you may need to allow up to five working days for your order to arrive. Regional/country customers and those in WA should allow up to seven working days for an order to arrive. Please keep this in mind when ordering, especially during November and December as we have no control over order delivery once goods leave our warehouse.

6. Do I need to be at home to receive my order?

If you have selected the option to sign for your delivery then you will need to be at home when the delivery driver arrives. Unfortunately, we are unable to determine a time of delivery so if you are not at home, the delivery driver will leave a card so you are able to collect your purchase from the nearest post office.

7. How can I pay for my purchases?

You can pay using your credit card (Visa and MasterCard) through our secure Westpac Payment Gateway. We also accept PayPal payments or if it's more convenient you can direct deposit the money into our bank account. If you choose the direct debit option then your order will be posted once the funds have cleared.

8. Can you wrap my present and include a message with each gift?

We offer a complementary gift wrapping service and will send your gifts wrapped with one of our complementary gift cards. Just let us know what message you would like on the card during the checkout process. If you would prefer a birthday card or another gift tag rather than our complementary gift tag, then choose this from our large range before checkout.

9. Can I send gifts to multiple addresses?

You can send gifts to multiple addresses but you will need to complete a separate transaction for each gift.

10. What is your refund or return policy?

We want you to be 100% satisfied with your purchase so if for some reason you want to return an item then that’s ok with us. All our items are checked before shipping to ensure they are undamaged and in working order but if for some reason the item you receive is faulty or gets damaged in transit then we are happy to replace or refund the purchase price of that product at no cost to you. Please advise us by email on receiving your purchase and we will let you know how best to proceed.

If you change your mind we will be happy to exchange an item for you or refund the purchase price (please note we are not able to refund the price of postage). Just email us to let us know what you would like to do and then post the item back to us. In this case you are responsible for all the costs associated with returning the product to us. The item must be returned to us within 14 days, unopened and in the original condition. Packaging must not be damaged in any way.

Please include a copy of your invoice and contact details when returning goods.

11. The item I received is damaged or faulty, what should I do?

All our items are checked before shipping to ensure they are undamaged and in working order but if for some reason the item you receive is faulty or gets damaged in transit then we are happy to replace or refund the purchase price of that product at no cost to you. Please advise us by email on receiving your purchase and we will let you know how best to proceed.

12. I need some more help selecting the right gift?

We are happy to give you all of the help you need so please just email us and let us know what you are looking for and we will offer our suggestions. You can contact us by email at sales@toys4baby2kids.com.au

13. I have a question that was not answered here, what should I do?

Please contact us for further assistance.